Return & Refund Policy

Simple Returns With A Customer-Focused Approach

At AUREVION™, customer satisfaction is an important part of our brand experience.

We understand that sometimes a product may not meet your expectations or circumstances may change after purchase. This Return & Refund Policy explains our return process, eligibility requirements, and refund procedures.

Our goal is to make returns clear, fair, and convenient while maintaining a reliable shopping experience for every customer.

1. Return Eligibility

AUREVION™ accepts eligible return requests within 30 days after the delivery date.

To qualify for a return, the following conditions generally apply:

• The item must be unused and in its original condition

• The product must not show signs of damage, wear, or alteration

• Original packaging should be included whenever possible

• Proof of purchase or order information is required

Products that do not meet these requirements may not be eligible for return.

2. How To Request A Return

Before sending any product back, customers must contact our support team for return instructions.

Please provide:

• Order number

• Customer name

• Email address used during checkout

• Product information

• Reason for return

• Supporting photos if applicable

Contact Information:

Email: service@ceukd.com
Phone: +86 18214471810

Our team will review your request and provide the appropriate return instructions.

3. Return Authorization

For security and processing accuracy, customers should not send products back before receiving confirmation from AUREVION™.

Unauthorized returns may result in:

• Processing delays

• Inability to identify the order

• Return rejection

A return location will be provided after your request has been reviewed and approved.

4. Damaged, Defective, Or Incorrect Items

We recommend checking your order immediately after delivery.

If your item arrives:

• Damaged

• Defective

• Missing parts

• Different from the product ordered

Please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

• Order number

• Description of the problem

• Clear photos of the item

• Photos of packaging if relevant

After review, AUREVION™ will provide an appropriate solution, which may include:

• Replacement

• Refund

• Other available resolution

5. Non-Returnable Items

Certain products may not qualify for return, including:

• Items that have been used or modified

• Products damaged through customer handling

• Items without original condition

• Customized or personalized products where applicable

• Clearance or final sale items where clearly stated

If you are unsure whether your product qualifies, please contact our support team before returning.

6. Return Shipping Responsibility

Return shipping responsibility depends on the reason for return.

Customer Preference Returns

For returns due to personal preference, such as:

• Change of mind

• Incorrect selection

• Style preference

The customer may be responsible for return shipping costs unless otherwise required by applicable law.

Product Issues

If the return is caused by:

• Incorrect item received

• Confirmed manufacturing issue

• Product damage during delivery

AUREVION™ will review the situation and provide an appropriate solution.

7. Refund Process

Once your returned item has been received and inspected, we will notify you regarding refund approval.

Approved refunds will be issued to the original payment method.

Refund processing includes:

1. Return inspection

2. Refund approval confirmation

3. Payment processing

4. Bank or payment provider processing time

Please allow up to 10 business days for the refund to appear after approval.

Additional processing time may be required by your bank or payment provider.

8. Refund Delays

If you have not received your refund after the expected processing period:

Please check:

• Your bank account

• Credit card statement

• Payment provider account

If the refund is still missing, please contact:

Email: service@ceukd.com

Our team will assist with further verification.

9. Exchanges

If you would like to exchange a product, please contact our customer support team.

Depending on inventory availability, exchanges may be handled through:

• Direct replacement

• Return and reorder process

Because product availability can change, placing a new order may sometimes be the fastest solution.

10. Cancellation Requests

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests are reviewed based on order processing status.

Once an order has:

• Entered fulfillment

• Been packed

• Been shipped

Cancellation may no longer be possible.

In such cases, customers may request a return according to this policy after receiving the order.

11. International Orders

For customers outside our primary operating region, additional considerations may apply.

International customers should note:

• Delivery times may vary

• Return shipping arrangements may differ

• Customs requirements may affect return processes

Customers remain responsible for complying with applicable local return requirements.

12. Customer Satisfaction Commitment

At AUREVION™, we believe a great shopping experience continues after purchase.

We are committed to providing:

✔ Transparent return procedures
✔ Helpful customer assistance
✔ Fair solutions for product concerns
✔ Reliable after-sales support

13. Business Information

Brand Name: AUREVION™

Legal Company Name: Zhengzhou Maisige Network Technology Co., Ltd.

Owner: Cheng Xi

Website: ceukd.com

Business Address:
Room 502, Unit 2, Building 13, Zhengdong New World Phase I, East of Hengtong Road, South of Xiaochenzhuang Village, Baisha Town, Zhengdong New District, Zhengzhou, Henan Province, China

Customer Support Email:
service@ceukd.com

Customer Support Phone:
+86 18214471810

AUREVION™ is owned and operated by Zhengzhou Maisige Network Technology Co., Ltd.

We are committed to handling every return and refund request with professionalism, transparency, and care.