Shipping Policy

Reliable Delivery For Your AUREVION™ Collection

At AUREVION™, we believe that the shopping experience continues beyond checkout.

Our shipping process is designed to provide a smooth, transparent, and reliable delivery experience, ensuring your selected home décor pieces arrive safely and efficiently.

1. Order Processing

After your order is successfully submitted, our team will begin preparing your products.

Standard processing time:

2–5 business days

During this period, we will:

• Review order information

• Confirm payment details

• Prepare products for shipment

• Complete quality checks

• Arrange delivery with our shipping partners

During high-volume periods, holidays, or promotional events, processing times may require additional time.

2. Shipping Time Estimates

Delivery times depend on your location, shipping method, and carrier conditions.

Estimated delivery periods:

Please note:

• Processing time is separate from shipping time

• Delivery estimates are not guaranteed arrival dates

• Unexpected delays may occur due to carriers, customs, weather, or other external factors

3. Shipping Costs

Applicable shipping fees will be displayed during checkout before payment confirmation.

Shipping costs may vary depending on:

• Destination country

• Order size

• Available shipping method

• Promotional offers

The final shipping amount shown at checkout is the amount applicable to your order.

4. Tracking Information

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Tracking updates may require:

1–3 business days

to become active after shipment information is created.

If tracking information does not update immediately, this does not necessarily mean your package has stopped moving.

5. International Shipping

AUREVION™ supports customers from different regions.

For international shipments:

• Delivery times may vary by country

• Customs processing may affect arrival times

• Import duties or taxes may apply depending on local regulations

Customers are responsible for any customs charges required by their local authorities unless otherwise stated during checkout.

6. Shipment Processing Locations

To provide efficient delivery, orders may be fulfilled through different logistics partners or fulfillment facilities.

The shipping location may vary depending on:

• Product availability

• Customer destination

• Operational requirements

The fulfillment location may differ from the registered business address.

7. Multiple Package Deliveries

For some orders containing multiple products, items may be shipped separately.

This may happen because:

• Products are stored at different locations

• Different items require different handling processes

• Shipping efficiency can be improved through separate fulfillment

Customers may receive multiple tracking numbers for one order.

8. Address Accuracy

Customers are responsible for providing accurate delivery information during checkout.

Please carefully confirm:

• Full name

• Shipping address

• Postal code

• Phone number

• Email address

If incorrect information is provided, delivery delays or additional shipping arrangements may occur.

9. Order Changes And Cancellations

If you need to update your shipping information or cancel an order, please contact us as soon as possible.

Requests should include:

• Order number

• Customer name

• Requested change

Once an order has entered fulfillment or shipment preparation, changes may no longer be possible.

10. Lost Or Damaged Packages

Your satisfaction is important to us.

If your package arrives damaged:

Please provide:

• Order number

• Photos of the damaged package

• Photos of the product

• Description of the issue

If a shipment is confirmed lost during transit, AUREVION™ will review the situation and provide appropriate assistance.

11. Delivery Delays

Delivery delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather

• Carrier delays

• Customs inspections

• Public holidays

• Transportation interruptions

• Incorrect address information

We will provide reasonable support, but some delays caused by external factors cannot be fully controlled.

12. Failed Delivery Attempts

If delivery cannot be completed due to:

• Incorrect address

• Recipient unavailable

• Refusal of delivery

• Failure to collect the package

Additional shipping arrangements may be required.

Customers should monitor tracking updates and respond to carrier notifications when necessary.

13. Customer Support

If you have questions regarding your shipment, please contact our support team.

Email:
service@ceukd.com

Phone:
+86 18214471810

Our team will assist with:

• Tracking questions

• Delivery concerns

• Shipping updates

• Order support

14. Business Information

Brand Name: AUREVION™

Legal Company Name: Zhengzhou Maisige Network Technology Co., Ltd.

Owner: Cheng Xi

Website: ceukd.com

Business Address:
Room 502, Unit 2, Building 13, Zhengdong New World Phase I, East of Hengtong Road, South of Xiaochenzhuang Village, Baisha Town, Zhengdong New District, Zhengzhou, Henan Province, China

Customer Support Email:
service@ceukd.com

Customer Support Phone:
+86 18214471810

AUREVION™ is owned and operated by Zhengzhou Maisige Network Technology Co., Ltd.

We are committed to delivering your products safely, transparently, and reliably, helping every AUREVION™ piece become part of your carefully designed living space.